Support worker app

Everything a support worker needs, on the phone they already have

No app store, no training day. Workers open a link, sign in, and add CareHub to their home screen. It works on Android and iPhone.

Before the visit

The next visit, front and centre

  • Today's and upcoming shifts, with the next visit highlighted.
  • Open shifts they can pick up with one tap.
  • The participant's risks and alerts, care notes and the coordinator's instructions.
  • Directions to the address, and tap-to-call for the participant and emergency contact.
Worker app: next visit and upcoming shifts
Worker app: visit screen with risks, contacts and clock-in button
During and after the visit

A complete record in under a minute

GPS clock-in and clock-out

Location is checked once against the participant's address at clock-in and once at clock-out. It is not tracked during the visit.

Progress notes by voice

Workers speak and the phone types. Notes can be shared with the family when appropriate.

Participant sign-off

The participant or their carer signs with a finger before the worker clocks out.

Km and expenses

Travel with the participant and out-of-pocket costs, recorded at clock-out for billing and payroll.

Incident reports

Report from the visit screen with the facts while they're fresh. Serious incidents alert the office immediately.

Me

Their own check expiry dates, usual availability, leave requests and password.

Getting started

Installing takes a minute

  1. Open the link

    The office sends each worker the CareHub address and a temporary password.

  2. Sign in

    Then change the password under Me.

  3. Add to home screen

    Android: Chrome menu ⋮ → Add to Home screen. iPhone: Safari Share → Add to Home Screen.

Good to know

  • Workers only see their own shifts and the participants they are rostered with.
  • Clock-in opens up to two hours before a shift starts.
  • If location is unavailable, the worker can still clock in; the office sees it marked as unverified.
  • The app opens offline; clocking in and out needs a connection.

Try it on your own phone

Open the demo on your phone and sign in as the support worker.